FAQ
1.Is there any KYC requirement for me to buy crypto via mastercard?
Yes, the user needs to pass individual KYC to proceed and aside from that the user's KYC details should be matching up with that of the card holder.
2.What’s the deposit limit for me?
For each order, the deposit limit spans from 100 Euro to 1000 Euro and each user can make deposits up to 5000 Euro on a monthly basis.
3.How is the fee calculated?
Settlement will be made based on the real-time exchange rate of the card issuer. Please refer to the information displayed on the page for specific fees.
4.What payment methods can I use to buy cryptocurrency?
OrangeX currently supports Mastercard and Bank Transfer.
5.How long does it usually take?
After your payment is completed on the third-party service provider platform, your cryptocurrency will be deposited into your spot account on OrangeX in around 10 minutes.
6.Where to check if the transaction went through?
You can check in your transaction history and the funds would be shown in your spot account in the transfer tab.
7.I haven’t received my funds for a long time. What should I do?
Contact customer support if you encounter any problems during the transaction process. If you have not received the cryptocurrency after payment is completed, contact the third-party service provider to check the order history details (this is usually the most efficient method).
8.Can the assets be withdrawn immediately once the transaction completes? What about trading features, can it be used in trading right away?
Once the transaction completes, the assets can be used for trading purposes or to be withdrawn immediately without any restrictions.